FAQs 1

Frequently questions asked

01. Orders

How long does it take to ship my order?

During the week: 24 to 48 h. Over the weekend: the following Monday.

How can I track my order?

Once your order is shipped you will receive an email with an online tracking number.

02. Shipping & returns

ls delivery free in US?

Yes, delivery is free in US for purchases over $200. Otherwise, delivery is $8.

Do you deliver internationally?

Yes, we accept orders from all over the world. The delivery costs vary depending on the destination.

How long does it take to receive my order?

Once your product has shipped, it usually takes 2 to 3 business days in France, 3 to 7 in Europe. 5 to 15 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.

03. Products

What are your maintenance instructions?

For all our maintenance tips you can visit our maintenance page.

Where are your products made?

All our products are made either in Italy (bags and sneakers) or in Ubrique, Spain (small leather goods). We work with workshops specialized in luxury leather goods with over 40 years of expertise.

What types of leather do you use?

We use leather but also suede. All our skins come from Italian tanneries. Our leathers are mainly treated through a vegetable tanning process for a better respect of the environment as well as optimum quality.

How to take care of my product?

When you don't use your product, we recommend that you put it in its protective bag. Ideally, put some tissue paper inside the bag to maintain its original shape (like a shoe tree keep the shape of your shoes), close the zips and avoid wet areas.